SHIPPING POLICY
Shipping Policy – IceCap Cooling System
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Effective Date: June 1, 2025
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This Shipping Policy outlines the terms and conditions regarding the shipment of the IceCap Cooling System (the "Product") purchased from Ice Cap Australia PTY LTD ("we," "us," or "our"). By purchasing the Product, you ("Customer" or "you") agree to be bound by this policy.
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1. Shipping Costs
1.1 Separate Purchase: Unless expressly stipulated otherwise in the Product's price or a specific promotional offer, shipping costs are purchased separately by the Customer. These costs will be calculated and displayed at checkout based on the delivery destination, chosen shipping method, and the weight/dimensions of the Product.
1.2 Included Shipping: In instances where shipping is explicitly stated as included in the Product price (e.g., "Free Shipping"), this will be clearly communicated on the product page or during the checkout process.
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2. Shipping Destinations
2.1 We ship to addresses within Australia. For international shipping inquiries, please contact us directly at support@shopicecap.com for a custom quote and feasibility assessment.
2.2 We do not ship to P.O. Boxes for security and delivery tracking reasons. Please provide a physical street address.
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3. Processing Time
3.1 Orders are typically processed within 3 business days from the date of purchase, excluding weekends and public holidays. UNLESS OTHERWISE STIPULATED.
3.2 You will receive an email confirmation once your order has been placed successfully and another email with tracking information once your order has been shipped.
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4. Shipping Methods and Delivery Times
4.1 We partner with reputable third-party carriers to deliver our Products. Available shipping methods and estimated delivery times will be presented at checkout. Common methods may include: * Standard Shipping: Estimated delivery within 7 business days after dispatch for most major metropolitan areas. Remote areas may take longer. * Express Shipping: Estimated delivery within 3 business days after dispatch for most major metropolitan areas.
4.2 Disclaimer: All delivery times are estimates only. While we endeavour to meet these estimates, we are not responsible for delays caused by the shipping carrier, customs, adverse weather conditions, unforeseen circumstances, or events beyond our reasonable control.
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5. Order Tracking
5.1 Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can monitor the progress of your delivery.
5.2 It is your responsibility to monitor the tracking information provided.
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6. Delivery and Risk
6.1 Delivery: The Product will be delivered to the shipping address provided by you during checkout. It is your responsibility to ensure the accuracy of the delivery address. We are not liable for Products delivered to an incorrect address provided by you.
6.2 Risk of Loss: The risk of loss or damage to the Product passes to you upon delivery. This means that once the carrier confirms delivery to the specified address, you are responsible for the Product.
6.3 Authority to Leave: By default, if no one is available to receive the delivery, the carrier may leave the parcel in a safe place at the delivery address without a signature ("Authority to Leave"). If you do not wish for this to occur, please ensure you are available to receive the delivery or make alternative arrangements directly with the carrier using the tracking information. We are not liable for lost or stolen parcels where an Authority to Leave has been exercised.
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7. Damaged or Lost Shipments
7.1 Damaged Upon Arrival: If you receive a Product that appears to be damaged in transit, please: a) Note the damage with the delivery driver if possible. b) Take clear photographs of the damaged packaging and Product immediately. c) Contact our customer support team at support@shopicecap.com within 48 hours of delivery, providing your order number and the photos of the damage. We will work with you to resolve the issue, which may include replacing the damaged Product or issuing a refund.
7.2 Lost Shipments: If your tracking information indicates that your Product has been delivered but you have not received it, or if your shipment is significantly delayed beyond the estimated delivery time, please: a) Check around your property, with neighbours, or with building management. b) Contact the shipping carrier directly with your tracking number. c) If you are unable to resolve the issue with the carrier, contact our customer support team at support@shopicecap.com. We will assist you in investigating the lost shipment with the carrier. Please note that investigations can take time.
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8. Returns and Refunds (Shipping Costs)
8.1 For returns due to a change of mind (as per our Refund Policy), original shipping costs are non-refundable, and you are responsible for the cost of return shipping.
8.2 For valid warranty claims or returns due to a major failure under the Australian Consumer Law, we will cover the reasonable cost of return shipping.
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9. Australian Consumer Law (ACL)
This Shipping Policy does not limit or exclude any rights or guarantees available to you under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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10. Contact Us
For any questions regarding this Shipping Policy or your order, please contact our customer support team: