PRIVACY POLICY

Effective Date: June 1, 2025

This Privacy Policy describes how Ice Cap Australia, "we," "us," or "our") collects, uses, discloses, and protects your personal information in connection with the sale and use of the IceCap Cooling System (the "Product") and related services. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

By purchasing or using our Product, visiting our website, or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to carry out our business functions and activities, including processing and fulfilling your orders and for marketing our products and services.

2.1 Information You Provide to Us: We collect personal information directly from you when you: a) Purchase the Product: This includes your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card details). Payment information is typically processed by third-party payment gateways (see Section 4) and is not stored directly by us. b) Register for an Account (if applicable): If you create an account on our website, we collect your name, email address, and any other information you choose to provide. c) Subscribe to Marketing Communications: When you sign up for newsletters, brochures, or other marketing materials, we collect your email address and sometimes your name. d) Contact Us: When you communicate with us via email, phone, or online forms (e.g., customer support inquiries, feedback), we collect the information you provide in your communication. e) Participate in Surveys or Promotions: If you engage in surveys, competitions, or promotional activities, we may collect information relevant to those activities.

2.2 Information Collected Automatically (via Website/Online Services): When you visit our website, we may automatically collect certain information about your device and Browse activity using technologies such as cookies and similar technologies. This may include: a) Your IP address. b) Browser type and version. c) Operating system. d) Referring website. e) Pages viewed and duration of visit. f) Date and time of access. This information is generally not personally identifiable but may be linked to your personal information if you have provided it to us.

3. Purpose of Collection and Use of Personal Information

We collect and use your personal information for the following purposes:

3.1 To Process and Fulfill Purchase Orders: a) To process your orders, payments, and deliver the Product to you. b) To communicate with you regarding your order status, shipment, and delivery. c) To manage returns, refunds, and warranty claims. d) To provide customer service and support related to your purchase.

3.2 For Marketing and Promotional Activities: a) To send you newsletters, brochures, promotional offers, and other marketing communications about our products and services. b) To inform you about new products, updates, or special events that may be of interest to you. c) To conduct market research, analyse trends, and improve our marketing strategies. You can opt-out of receiving marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly (see Section 10).

3.3 For Website Improvement and Analytics: a) To understand how users interact with our website and improve its functionality and user experience. b) To monitor and analyse website traffic and usage patterns.

3.4 For Internal Operations: a) To manage our business operations, including accounting, record-keeping, and legal compliance. b) To detect, prevent, and address fraud, security breaches, or other potentially prohibited or illegal activities.

4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
4.1 Service Providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as: a) Payment Processors: To securely process your payments. We do not store full credit card details. b) Shipping and Logistics Providers: To deliver your Product. c) Marketing and CRM Platforms: To manage our marketing communications and customer relationships (e.g., email marketing platforms). d) IT and Data Hosting Providers: To support our website and data storage. These service providers are only provided with the personal information necessary to perform their specific services and are required to protect your information in a manner consistent with this Privacy Policy and applicable laws.
4.2 Legal Requirements: We may disclose your personal information if required to do so by law, court order, or in response to a valid request from a government or regulatory authority.
4.3 Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity.
4.4 With Your Consent: We may disclose your personal information to other third parties with your explicit consent.

5. Cross-Border Disclosure of Personal Information
Some of our third-party service providers, particularly those involved in payment processing, marketing, or data hosting, may operate or have servers located outside of Australia. Where your personal information is disclosed to overseas recipients, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles. However, you acknowledge that we may not be able to enforce the APPs in relation to the overseas recipient.
6. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards. However, no data transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
7. Accessing and Correcting Your Personal Information
7.1 You have the right to request access to the personal information we hold about you. To do so, please contact us using the details in Section 10. We may require you to verify your identity before providing access.
7.2 We will respond to your request within a reasonable time and provide access unless an exception under the Privacy Act applies. We may charge a reasonable fee for providing access, particularly if your request is complex or requires extensive searching.
7.3 We endeavour to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, please contact us. We will take reasonable steps to correct it or, if we disagree with your view, note your objection.
8. How to Make a Privacy Complaint
8.1 If you have a complaint about how we have handled your personal information, please contact our Privacy Officer at support@shopicecap.com in the first instance.
8.2 We will acknowledge your complaint within 5 business days] and endeavour to investigate and resolve it within 30 business days.
8.3 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): * Phone: 1300 363 992 * Website: www.oaic.gov.au
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Effective
Date." We encourage you to review this Privacy Policy periodically. Your continued use of our Product or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at: info@shopicecap.com